Responsible Gambling Policy for Rainbet

Rainbet is an online gambling platform. This Responsible Gambling Policy explains our approach to player wellbeing for users in Australia, the tools that can help you stay in control, and the steps you can take if gambling stops being enjoyable or manageable.

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Age restriction and eligibility (18+)

Use of the Website is limited to adults aged 18 years and over. We encourage users to avoid sharing accounts, devices, or payment instruments with anyone under 18. If you suspect underage access may have occurred through your device or account, you should act quickly by changing passwords, enabling device-level protections, and contacting support.

Cookies are small text files that a site can save on your browser or device. They are often used for the platform to function correctly, to remember choices (e.g., language), and to understand how the service is used.

In addition to cookies, we may use equivalent technologies (e.g., local browser identifiers) for comparable purposes.

Principles of safer gambling

Safer gambling means treating gambling as entertainment, not as a way to make money or solve financial problems. Outcomes are uncertain, and there is no reliable method to guarantee results. We encourage the following habits:

  • Set a budget you can afford to lose and stick to it.
  • Keep track of time spent playing and take regular breaks.
  • Avoid gambling when tired, stressed, upset, or under the influence of alcohol or other substances.
  • Do not chase losses; if you exceed your planned spend, stop and return another time.
  • Balance gambling with other activities and responsibilities.

We use cookies for:

Tools and controls available to players

Depending on how the Website is configured, you may be able to use one or more of the following responsible gambling tools. If a tool is not visible in your account, you can request assistance from support.

Deposit limits and spending caps

You can set limits on how much you can deposit over a defined period (for example, daily, weekly, or monthly). Limits are designed to reduce the risk of overspending and can help you align play with your budget.

Loss limits

Loss limits can restrict how much you can lose within a set time period. These limits may not prevent all losses in real time, particularly where outcomes are determined quickly, but they can reduce prolonged sessions beyond your planned spend.

Session or time limits

Time limits help you manage how long you spend on the Website in a single session or across a day. When a time limit is reached, you may be logged out or prompted to take a break, depending on the tool design.

Time-outs (short breaks)

A time-out is a short-term pause (for example, 24 hours or several days). During a time-out, you may not be able to access gambling features. This can help break patterns and provide space to reassess.

Self-exclusion (longer-term restriction)

Self-exclusion is a longer restriction that blocks access for a defined period. If you request self-exclusion, we may apply it to your account and restrict reactivation until the exclusion period ends, subject to verification steps that help protect the integrity of the exclusion.

Account closure

If you want to stop using the service permanently, you can request account closure. Where account closure is requested for responsible gambling reasons, we may apply additional safeguards, such as cooling-off periods or checks before re-opening (if reopening is allowed).

Strictly necessary cookies

They are essential for the service to function. Without them, some functions would not be available (for example, authentication, security, load balancing). These cookies usually cannot be deactivated from our preference system, although you can manage them from your browser (see corresponding section).

Performance and analytics cookies

They help understand how the platform is used (for example, pages visited, loading times, error events). The collected information is usually aggregated to compile statistics and improve the service. Where applicable, they are activated only with your consent.

Functionality cookies

They allow remembering choices to offer a more consistent experience (for example, region, language, display settings). They can be activated by our tools or by integrated components, and in certain cases require your consent.

Advertising and targeting cookies

If we ever use targeting cookies, their purpose would be to limit repetitions, measure campaigns, and display content more in line with interests. If we do not carry out interest-based advertising, this category may be disabled or used in a limited way. When present, it will be managed with consent and you can reject it without losing access to essential functions.

Warning signs that you may be losing control

Consider seeking help or taking a break if you notice any of the following:

  • Spending more than you intended or borrowing to gamble.
  • Increasing stakes to get the same level of excitement.
  • Trying to win back losses quickly (“chasing losses”).
  • Gambling to escape problems or feelings.
  • Hiding gambling activity from friends or family.
  • Missing work, study, or important commitments due to gambling.

If any of these apply, using limits, time-outs, or self-exclusion can be a practical first step.

Where applicable, you will see a cookie notice that allows you to:

You can modify your decision at any time from the privacy/cookie options available on the platform or by resetting cookies in your browser. Please note that revoking consent does not affect the legality of previous use based on your authorization.

Getting help and professional support

If gambling is affecting your wellbeing, relationships, or finances, consider talking to a qualified professional who can provide confidential support (for example, a counsellor, psychologist, or a local support service available in Australia). If you feel at risk of harm or crisis, seek urgent assistance through appropriate local emergency services.

You can control cookies from your browser settings. In general, you can:

If you block strictly necessary cookies, some functions may fail (for example, maintaining the session).

Protecting minors and shared-device guidance

To reduce the risk of underage gambling, we recommend:

  • Keeping login details private and using strong passwords.
  • Enabling device passcodes and using separate user profiles on shared devices.
  • Logging out after each session, especially on shared computers.
  • Avoiding saving payment details in browsers on shared devices.
  • Using parental controls or device restrictions where minors may access the device.

Some functions may rely on external providers (e.g., measurement, security, or integrated functionalities services). These third parties may set their own cookies or identifiers. We do not control the internal functioning of these technologies, but we strive to limit their use to what is necessary and require reasonable standards of security and confidentiality.

Monitoring and internal awareness

We aim to maintain processes that support safer gambling outcomes, such as reviewing account activity for risk indicators, offering responsible gambling resources, and training relevant staff to handle requests sensitively. These measures may vary depending on the service setup and the information available to us.

A cookie can be:

The duration depends on its purpose (e.g., security, preferences, measurement) and is adjusted to be proportional to the objective.

Policy updates

We may revise this Responsible Gambling Policy to reflect changes in Website features, user feedback, or evolving expectations in Australia. The current version will be available on the Website.

We may update this policy to reflect technical, operational, or legal changes. The current version will be the one published on the platform with its update date.

Contact for responsible gambling support

If you want help setting limits, requesting a time-out, self-excluding, or closing your account, contact:

  • Email: [email protected]
  • Phone: +61 7 3158 2290
  • Address: 18 Market Street, Brisbane QLD 4000, Australia

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